Release Date: 29/10/2014

1. Ease of use


Gilkatho's range of Jura Coffee Machines are selected because of their great ease of use in both creating delicious coffees and also maintenance of the coffee machine. It is simply quick and easy to order products from the website. Also Gilkatho is easy to get in contact with either by phone, email or through our website.


2. Ease of Service


We provide an integrated approach to customer information through our website and also through our dedicated customer support office. Whether it is information on machine servicing, coffee products, maintenance products or replacing your coffee machine, Gilkatho are experienced to provide you with a quick turn-around on the services and the information you need.


3. Authorised Agent


Gilkatho maintains a solid relationship with key equipment suppliers. As an authorised agent for Jura, Gilkatho has more than 14 years of experience in machine servicing and sales of Jura Coffee Machines. This ensures that your coffee machine is in the best hands and we can also guarantee the quality of the parts replaced in your machine are from Jura.


4. Ongoing updates


We believe in ensuring that our customers are provided updates on the service of their machines and we also share with you the latest coffee news with our monthly newsletter.


5. Warranty Service


As Gilkatho is an authorised service agent for Jura coffee machines, customers know exactly where their machine is going for service and how long it will take. We provide peace of mind on new coffee machine purchases, by offering 12 months warranty on commercial professional coffee machines and 24 months on domestic coffee machines.


6. Knowledgeable Staff


Gilkatho employs and trains its staff to maintain a high level of competency. Our staff are continually learning about the technical aspects of coffee machines and also of new models that are launched. Ask our staff about the latest Jura coffee machines.


7. Knowledge Base


Sharing our knowledge base with our customers is important to us. Contact Gilkatho through our website gilkatho.com.au, email at info@gilkatho.com.au or phone us on 1300 137 620


8. On Site Service for Commercial Professional Coffee Machines


Available for business clients with commercial coffee machines. We offer a field service visit for clients that are experiencing problems with their office coffee machines. Depending on your contract with Gilkatho we are able to provide between 1 - 3 day service turn-around, ensuring a quick turnaround leads to less downtime for your office.


9. Enviable Track Record


The company has been trading since 1995 and authorised Jura distributors since 2000. Our commitment to consistent and quality services has led to numerous training awards and also added to a growing list of positive feedback from both customers and clients.


"The technician was efficient in repairing our machine. He is always helpful and explains what the issue is."


"Customer service was brilliant."


"Good customer service and good turn around."


"Very promptly fixed problem and sensibly serviced potential areas of breakdown. Very courteous and friendly reception."


10. Complete Range of Coffee Solutions


Gilkatho offers a complete coffee solution for both the home and the office. We privately select a boutique range of coffee beans (Mink and LaZumba) that are picked and roasted for maximum aroma and flavour as well for use in automatic coffee machines.