Ease of Use.
Gilkatho's range of equipment is selected on ease of use and automation features meaning less operational costs and more
staff productivity.
- Ease of Service.
Gilkatho uses modern technology to make it easy to find out about your equipment. Integrated approach to customer information, equipment service methods, 1300 National telephone number for convenience.
- Authorised Agencies.
Gilkatho maintains a solid relationship with key equipment suppliers to ensure customers have the latest information.
- Ongoing updates.
Gilkatho produces a monthly newsletter making it easy to keep in touch with the latest coffee news, equipment news and special features.
- Warranty Service.
Gilkatho is an Authorised service agent for Jura coffee machines that we sell. Parts inventory is held in Brisbane.
- Knowledgeable staff.
Gilkatho employs and trains its staff to maintain a high level of competency with equipment features, operation and maintenance.
- Knowledge base.
Gilkatho provides its online knowledge to other
equipment repairers and customers throughout the world meaning the latest equipment news is available to staff, partners and customers via the website.
- On site service.
Gilkatho has available field technicians to provide field repairs for people who cannot get to the workshop or whom cannot afford to be without their equipment. Additional charges apply for this service.
- Enviable track record.
The company has been trading since 1995. Jura distributors since 2000. Has opened new operations centre in Milton, Brisbane in October 2002 to provide the infrastructure for future needs.
- Complete range.
Gilkatho offer a complete solution from coffee supplies ranging from 250gm packets, 1 kg bags, 5kg bulk buys to the highest performance automatic coffee machines producing 200 cups per hour.
Contact Details
Gilkatho Pty Ltd - ABN 35 076 660 396
Street Address
Shop 9, 43 Lang Parade
MILTON QLD 4064
Postal Address
PO Box 1743
MILTON QLD 4064
AUSTRALIA
Next
call for more information: 07 3876 1210
email for more information: info@gilkatho.com.au
Company Background
Gilkatho was formed through a partnership of long term business associates with a view to building and developing a world class business. While world domination of the coffee market is always in our long range sights, our day-to-day activities are in ensuring our clients receive the very best level of coffee and service for their needs.
Ongoing business success for us comes in making sure the i’s are dotted and t's are crossed. We aim to have the right products in stock at the right time. We don’t sell everything to everybody.
What we do sell we understand and we have a support structure to look after the products once that have been sold.
Our business objectives include building a successful and sustainable business model which will support the future of the company. Our business systems are developed with the big picture in mind and provide a solid framework, without excessive overhead costs. We use the latest technology to achieve business efficiencies. Our service people use PDAs for their service work, we purchase the latest software diagnostic tools and we tie all of this together with an effective customer knowledge centre.
Our ‘e-business’ strategy steps through a number of stages leading ultimately to a valuable linkage between our clients, our systems and that of our suppliers, manufacturers and business partners. Our strategy for integration is
- Step 1. Brochureware - Done
- Step 2. Forms submission - Done
- Step 3. Online databases – Done
- Step 4. Integration of the Gilkatho backend systems - next
- Step 5. e-commerce nivarna
What level of our ‘e-business’ have we implemented? With this new website we are at step 3.
Tell us What You Think
We want you to let us know how we are performing and welcome your feedback directly to sales@gilkatho.com.au