Frequently Asked Questions General Coffee Knowledge
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QLD 4064
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QLD 4064
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Gilkatho Pty Ltd - ABN 35 076 660 396
My display says 'Empty grounds' but the bean hopper is full. Any suggestions?

Many people misinterpret this message. It is actually prompting you to empty the waste grounds bin in the base of the machine.
My machine says ‘Fill system, press steam.’ What does this mean?

This message indicates that the unit needs to be primed with water. Simply press the ‘steam’ button and the system will fill itself. 
My machine’s pump is working but there is no water coming from the steam arm. What should I do?
Sometimes this is a result of the steam arm not opening to allow the water to escape in order for the pump to fill...
How do I know if I have lime scale build-up in my machine?

One of the first indicators of lime scale build-up in Jura machines is when the milk rinse produces milk instead of just rinsed water...
Descaling takes a long time
When we descaled our machine it took much longer than the 50 minutes indicated in the manual.
Impressa still says 'Empty tray'
After emptying the water tray of my Impressa the machine's display still says 'Empty tray'. Any suggestions?
Coffee tastes citric after descale operation.
After performing the descale operation the coffee tastes horrible...
When using the X7 no steam or tea water comes out of the steam arm. What should I do?
If you use the steam arm on the X7 for frothing milk make sure that the arm is clean when finished...
How do I change the Claris water filter on an Impressa X7 or X7C?
The Claris water filter is suggested for changing after 50 litres of water have passed through it...
On our Impressa E65 the milk was a bit watery on our first cappuccino. What should we do?
Sounds like you need to press the Maintenance button a little quicker when requesting steam...
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